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Dear Customer,

Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.

Here are the channels you can use to bank with us:

Login to
Mobile App

Login to
Net Banking

Send us Hi on WhatsApp

For a prompt response, you can raise request here

If you are raising a query for the first time, you can also reach out via our assisted channels:

In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :

Nodal Officer

Principal Nodal officer

If you are not a customer, or have an issue that is not related to any of our products or services, Click here

Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.

  • Enter
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    to EMI

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  • We will Send an OTP on this number

  • We need this to check transactions eleigible for EMI

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    XXXXXXXX12

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Date Merchant name Amount
12/10/21 Jet Airways ₹12,000.00
12/10/21 Zomato ₹15,000.00
12/10/21 Lic Premium ₹22,000.00
12/10/21 Jet Airways ₹12,000.00
12/10/21 Jet Airways ₹22,000.00
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Total amount to be converted to EMI ₹ 12,000.00
Tenure
Monthly Interest Rate 12% p.a.
Processing Fee 99

Note : GST wiil be applicable on your processing fee and interest

Monthly Interest Rate 12,000.00

On Successful conversion, the first EMI will be billed in your statement subsequent to the upcoming statement generated

  • Enter the OTP
  • Please enter OTP sent to
    XXXXXXXX12

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    Transactions
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    to EMI
From Credit Card
1234 XXXX 1234 2341
Total Amount
₹ 30,000.00
EMI Plan Interest
(16% pa.a)
Total
Amount
₹523 x 3m ₹541 ₹12,000.00
₹523 x 6m ₹541 ₹15,000.00
₹523 x 9m ₹541 ₹12,000.00
₹523 x 12m ₹541 ₹12,000.00
₹523 x 18m ₹541 ₹12,000.00
₹523 x 24m ₹541 ₹12,000.00
Processing Fee of 1% of transaction amount of ₹99 (Whichever is higher) ₹ 243

Note : GST wiil be applicable on your processing fee and interest

On Successful conversion, the first EMI will be billed in your statement subsequent to the upcoming statement generated

SUCCESS!

Your transaction has been
converted into EMI.