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IDFC FIRST Bulletin

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Dear Customer,

Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.

Here are the channels you can use to bank with us:

Login to
Mobile App

Login to
Net Banking

Send us Hi on WhatsApp

For a prompt response, you can raise request here

If you are raising a query for the first time, you can also reach out via our assisted channels:

Call us

Email us

Visit us

In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :

Nodal Officer

Principal Nodal officer

If you are not a customer, or have an issue that is not related to any of our products or services, Click here

Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.

You are one click away from unlocking bonus 250 rewards points!

Set your PIN now to start using your card for physical transactions and enjoy the multitude of benefits that come with your IDFC FIRST Bank Credit Cards

Set PIN
Terms & Conditions
  • Customer will earn 250 Rewards on Pin Generation done
  • This is a targeted offer for a limited time as mentioned in the communication & cardholder/s who have received the communication are only eligible for this offer
  • The rewards will be applicable only when the Pin Generation process has been completed by the customer and capped at maximum of 250 reward points
  • The Offer is made solely and entirely by IDFC FIRST Bank Limited (“Bank”) to the customers of the Bank who have received communication by the Bank through emailer, SMS, Push Notification and / or any other direct communication channel intended for the customer only
  • A customer will be eligible for the rewards only once during the offer period
  • The Offer validity, pin generation criteria of the Offer, as mentioned in the communication received by you, will be applicable
  • Rewards will be credited after 60 days of the offer end date to the eligible Credit Card account of the qualified customers only.
  • The Offer is non-transferable, non-cashable and non-negotiable.
  • Any Customer eligible for the offer shall be deemed to have read, understood and accepted these terms and conditions, the offer terms and conditions mentioned in the communication sent, as well as, general terms and conditions of the Bank, before availing the Offer.
  • The Bank reserve the right to disqualify any Customer from the benefits of the Offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the Offer (including any default in payments).
  • Bank reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all or any of these terms and conditions or to replace, wholly or in part this Offer by another offer whether similar to this Offer or not or to extend or withdraw this Offer altogether.
  • The Bank holds out no warranty and makes no representation about the quality, delivery or otherwise of the goods and services offered by any merchant with regards to this offer.
  • Customer is expected to take any grievance, pertaining to quality, delivery or any other issue of purchased goods and services, to the respective merchant and not to the Bank.
  • The decision of the Bank limited in all matters in connection with and incidental to this Offer is final and shall be binding on all persons.
  • Disputes, if any, arising out of or in connection with or as a result of above Offer or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Mumbai.
  • All taxes, duties, levies or other statutory dues and charges payable in connection with the offer shall be borne solely by the Customer and the Bank will not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues and charges.
  • I hereby confirm that I have also read and understood the contents of the Offer details and agree to be levied various charges mentioned therein as and when applicable to me. The T&C, Offer and miscellaneous documents provided are in English language and, I have fully understood the same and would request IDFC FIRST BANK to provide any further information in English language and I am aware they are available for reference on the IDFC FIRST Bank website https://www.idfcfirstbank.com.