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Dear Customer,

Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.

Here are the channels you can use to bank with us:

Login to
Mobile App

Login to
Net Banking

Send us Hi on WhatsApp

For a prompt response, you can raise request here

If you are raising a query for the first time, you can also reach out via our assisted channels:

Call us

Email us

Visit us

In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :

Nodal Officer

Principal Nodal officer

If you are not a customer, or have an issue that is not related to any of our products or services, Click here

Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.

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9 May 2015 by LOREM IPSUMDO 343
My Corner

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WHEN TALKING IN PERSON OR OVER A CALL

Do:

  1. Share information on need to know basis
  2. If asked to disclose confidential information, find out why such information is required

Don’t:

  1. Assume that the enquirer has a right to know the required information
  2. Discuss anything in public places    

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Documentation:

  • Digital KYC Capability – No need to provide any physical documents
  • Minimal Documentation – Only 3 months’ bank statement required in PDF format
  • eMandate – Use Net Banking or Debit Card to digitally set-up your mandate
  • Digital Disbursal using eSign/eStamp ensures faster money credit to your account

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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod hed tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim guihel veniam, quis nostrud exercitation ullamco. Lorem ipsum dolor sit amet, sersi consectetur adipiscing elit.

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ELIGIBILITY

Who can apply?

Personal Documents

  • Passport-size photograph
  • Aadhaar card
  • Valid Passport
  • Voter’s Identity Card (Election Card)
  • Permanent and valid driving license with photograph
  • Job Card issued by NREGA duly signed by an officer of the State Government
  • If you have a PAN card, it is mandatory to provide it when opening your account

More Details

Documentation

For Digital:

  • Aadhar Card
  • If you have PAN card, it is mandatory to provide it while opening your account

For Physical ( you can submit anyone of the following)

  • Passport-size photograph
  • Aadhaar card
  • Valid Passport
  • Voter’s Identity Card (Election Card)
  • Permanent and valid driving license with photograph
  • Job Card issued by NREGA duly signed by an officer of the State Government
  • If you have a PAN card, it is mandatory to provide it when opening your account