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Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.
Here are the channels you can use to bank with us:
For a prompt response, you can raise request here
If you are raising a query for the first time, you can also reach out via our assisted channels:
In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :
Nodal Officer
Principal Nodal officer
If you are not a customer, or have an issue that is not related to any of our products or services, Click here
Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.
Part-time Non-Executive Chairman
Dr. Rajiv Lall is the Non-Executive Chairman of IDFC Bank. He was the Founder MD & CEO of IDFC Bank from
October 1, 2015 till December 18, 2018. Previously, he was the Executive Chairman of IDFC Limited.
A veteran economist for 30 years, Dr. Lall has been an active part of the finance and policy landscape, both
in India and internationally. In his diverse career, he has also held leadership roles in global investment
banks and multilateral agencies. His expertise spans project finance, private equity/venture capital,
international capital markets, trade, infrastructure and macroeconomic policy issues, with a particular focus
on emerging markets including India and China.
Dr. Lall has served on numerous committees of the Government of India and the Reserve Bank of India, including
the Raghuram Rajan Committee on Financial Sector Reforms, the High Powered Expert Committee for Urban
Infrastructure, the High Level Committee on Financing Infrastructure and the Expert Committee on Modernisation
of Indian Railways. He has also served as India's representative to the G-20 Working Group on
Infrastructure.
A veteran economist for 30 years, Dr. Lall has been an active part of the finance and policy landscape, both
in India and internationally. In his diverse career, he has also held leadership roles in global investment
banks and multilateral agencies. His expertise spans project finance, private equity/venture capital,
international capital markets, trade, infrastructure and macroeconomic policy issues, with a particular focus
on emerging markets including India and China.
Dr. Lall has served on numerous committees of the Government of India and the Reserve Bank of India, including
the Raghuram Rajan Committee on Financial Sector Reforms, the High Powered Expert Committee for Urban
Infrastructure, the High Level Committee on Financing Infrastructure and the Expert Committee on Modernisation
of Indian Railways. He has also served as India's representative to the G-20 Working Group on
Infrastructure.
A veteran economist for 30 years, Dr. Lall has been an active part of the finance and policy landscape, both
in India and internationally. In his diverse career, he has also held leadership roles in global investment
banks and multilateral agencies. His expertise spans project finance, private equity/venture capital,
international capital markets, trade, infrastructure and macroeconomic policy issues, with a particular focus
on emerging markets including India and China.
Dr. Lall has served on numerous committees of the Government of India and the Reserve Bank of India, including
the Raghuram Rajan Committee on Financial Sector Reforms, the High Powered Expert Committee for Urban
Infrastructure, the High Level Committee on Financing Infrastructure and the Expert Committee on Modernisation
of Indian Railways. He has also served as India's representative to the G-20 Working Group on Infrastructure.
