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Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.
Here are the channels you can use to bank with us:
For a prompt response, you can raise request here
If you are raising a query for the first time, you can also reach out via our assisted channels:
In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :
Nodal Officer
Principal Nodal officer
If you are not a customer, or have an issue that is not related to any of our products or services, Click here
Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.
29th June 2018
Response was quick from the customer care team. Time taken to resolve the query was as per the promised time. Overall experience was totally satisfactory.
29th June 2018
Excellent customer support. The executive really supported me and resolved my prolonged query. Really appreciate her efforts and the way she handled and resolved my query. Five stars for her service and efforts and for IDFC First Bank.
29th June 2018
IDFC First Bank executives are very helpful to me each and every time. They behave very politely and handle the queries well. I hope every company has staff like IDFC First Bank.
29th June 2018
Response was quick from the customer care team. Time taken to resolve the query was as per the promised time. Overall experience was totally satisfactory.
29th June 2018
Complete information was provided by your executive. Thank you so much and good luck to the entire IDFC First team.
29th June 2018
Excellent customer service executive. Keep up the good work and thank you for being so gentle and polite. Altogether great and new experience.
29th June 2018
The customer service executive has good knowledge about the products. She definitely knows how to handle customer issues. I'm satisfied with her information about my queries.
29th June 2018
Amazing experience with IDFC First. It's a great non-banking financial company. The service is speedy.
29th June 2018
Amazing service & quick resolution to our queries. Thanking to the customer service executive for her excellent customer handling skills and excellent product knowledge.
29th June 2018
Response was quick from the customer care team. Time taken to resolve the query was as per the promised time. Overall experience was totally satisfactory.
29th June 2018
Complete information was provided by your executive. Thank you so much & good luck to the entire IDFC First team.
29th June 2018
Response was quick from the customer care team. Time taken to resolve the query was as per the promised time. Overall experience was totally satisfactory.
29th June 2018
Complete information was provided by your executive. Thank you so much & good luck to the entire IDFC First team.
29th June 2018
Complete information was provided by your executive. Thank you so much and good luck to the entire IDFC First team.
29th June 2018
Complete information was provided by your executive. Thank you so much & good luck to the entire IDFC First team.
29th June 2018
Complete information was provided by your executive. Thank you so much and good luck to the entire IDFC First team.
