Lorem ipsum dolor sit amet, consectetur adipiscing elit
Lorem ipsum dolor sit amet, consectetur adipiscing elit
Lorem ipsum dolor sit amet, consectetur adipiscing elit
Lorem ipsum dolor sit amet, consectetur adipiscing elit
Lorem ipsum dolor sit amet, consectetur adipiscing elit
Lorem ipsum dolor sit amet, consectetur adipiscing elit
Lorem ipsum dolor sit amet, consectetur adipiscing elit
Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.
Here are the channels you can use to bank with us:
For a prompt response, you can raise request here
If you are raising a query for the first time, you can also reach out via our assisted channels:
In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :
Nodal Officer
Principal Nodal officer
If you are not a customer, or have an issue that is not related to any of our products or services, Click here
Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.
11:00am to 7:00pm
11:00am to 7:00pm
11:00am to 7:00pm
11:00am to 7:00pm
Existing customer? Login to Netbanking to have more personalised support
Fill up the Contact details change e-form and submit along with documentary proof for the mentioned change and your details will be updated within 2Hrs.
| LOB | Toll Free Number |
|---|---|
| CASA, Deposits and other accounts | 1800 419 4332 |
| Loans | 1860 500 9900 |
| Rural Banking | 1800 419 8332 |
| NRI Number (Only for CASA, Deposit account holders) | 022 6248 5152 |
IDFC FIRST Bank NRI Customer Care Numbers (Calling from Overseas)
| Calling From | Phone Number | Toll Free/ Local Call |
|---|---|---|
| USA | 18337039805 | Toll Free |
| CANADA | 18337039811 | Toll Free |
| UK | 0 8000 478 414 | Toll Free |
| SINGAPORE | 800 101 4006 | Toll Free |
| AUSTRALIA | 1800314585 | Toll Free |
| UAE | 8000 187 922 | Toll Free |
| SAUDI ARABIA | 8008500980 | Toll Free |
| OMAN | 80074528 | Toll Free |
| QATAR | 00 800 100 089 | Toll Free |
| BAHRAIN | 80006082 | Toll Free |
| GERMANY | 8001815050 | Toll Free |
| HONG KONG | 852 30082199 | Local Call |
| BELGIUM | 3228962986 | Local Call |
| IRELAND | 35315712658 | Local Call |
| ITALY | 390230578885 | Local Call |
| SPAIN | 34935472751 | Local Call |
| NETHERLANDS | 31207971718 | Local Call |
| SWITZERLAND | 41225449992 | Local Call |
Connect with our Banker on Call
We are committed to solving all your queries as quickly as possible. The only guiding principles we follow are fairness, transparency and the facts and merits of the case. We believe that you should always know the reasons behind any decisions taken on your case. If we have not explained this to your satisfaction, please feel free to raise the issue to:
Escalation Matrix
| Level 1 Escalation |
Customer Service Head Reach us at: head.customerservice@idfcfirstbank.com |
| Level 2 Escalation |
Regional Nodal Offices List of our regional nodal offices for reference |
| Level 3 Escalation |
The Principal Nodal Officer Ms.Tina Arora |
