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IDFC FIRST Bulletin

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Dear Customer,

Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.

Here are the channels you can use to bank with us:

Login to
Mobile App

Login to
Net Banking

Send us Hi on WhatsApp

For a prompt response, you can raise request here

If you are raising a query for the first time, you can also reach out via our assisted channels:

Call us

Email us

Visit us

In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :

Nodal Officer

Principal Nodal officer

If you are not a customer, or have an issue that is not related to any of our products or services, Click here

Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.

Do Not Call - Registration

Understanding your needs to serve better is essential to us. To ensure that you get the best of our offerings, our endeavour at IDFC FIRST Bank is to communicate about our updated range of products and services. Having said that, your convenience matters the most to us and hence you can choose to not opt for it too.

  • Please enter OTP sent to XXXXXXXX12

    Resend OTP

Please Note:

  • If you’re an existing customer,
  • you will continue to receive account statements and other transaction related advice and information on your account.
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We (IDFC FIRST Bank, agents, representatives) would like to keep our customers updated on the latest marketing offers. We do respect your privacy, and appreciate that some of you may not want to receive such information from us. To ensure that you may not receive any unsolicited commercial calls please contact your telephone service provider for registration in the National Do Not Call Register of Telecom Regulatory Authority of India (TRAI).

  • To register against Commercial Messages or Calls

  • Call 1909 (toll free) from your landline or mobile and select your preferences
  • Register through SMS by sending START DND or START 0 to 1909

  • To register for select categories or partial registration

Send SMS by typing START followed by the preference to 1909

There are 7 preference numbers to choose from:

  • START 0 - Fully blocked
  • START 1 - Banking, Insurance, Financial products and credit cards
  • START 0 - Real Estate
  • START 0 - Education
  • START 0 - Health
  • START 0 - Consumer goods and automobiles
  • START 0 - Communication, Broadcasting, Entertainment and IT
  • START 0 - Tourism and Leisure

  • To De-register

  • Call 1909 (toll free) or send SMS: STOP DND to 1909