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Dear Customer,

Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.

Here are the channels you can use to bank with us:

Login to
Mobile App

Login to
Net Banking

Send us Hi on WhatsApp

For a prompt response, you can raise request here

If you are raising a query for the first time, you can also reach out via our assisted channels:

In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :

Nodal Officer

Principal Nodal officer

If you are not a customer, or have an issue that is not related to any of our products or services, Click here

Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.

Bespoke Banking for the

Exclusive

Enterprise Banking benefits

Exclusive Banking Privileges

Best In Class Digital Platform

  • Complimentary bulk payment facility
  • No charges for payments through NEFT, RTGS, IMPS & UPI QR
  • Single Sign-on for all accounts
  • Single view intuitive dashboard for all profiles
  • Make and manage bulk payments
  • Initiate / Approve / Reject payments and transactions on the go
  • Single login for CMS and Trade service
  • GPS enabled Live tracking of Door Step Banking Services

Trade and Forex Solutions

  • Get preferential pricing for online transactions
  • Hassle-free paperless transactions. No need for physical documents.
  • Paperless processing of regulatory submissions
  • Our two-factor authentication offers exceptional security via maker and checker facility.
  • Get automated advice and swift generation on completing transactions.
  • Trade and Forex Advisory Services to help you with opportunities and avoid market risks.

Bespoke Cash Management Services

  • Free UPI QR code with mini standee and offers on UPI payment acceptance
  • Free virtual account solution and API integration
  • Nil setup fee and AMC charges on payment gateway integration

GPS Enabled Doorstep Banking

Complimentary GPS enabled doorstep banking for ease of document and cheque pickup*

Bank Seamlessly with 24/7 Support

Dedicated Relationship Manager to planyour financial journey, fast-track yourbanking requests and share speciallycurated offers with you

Loan

Enjoy preferential rates on all loan requirements for your business needs

Preferential Pricing on POS Terminals

CC MDR 1.3% and up to 4 GPRS or2 Android terminal Setup feeand rental waiver

* Complimentary up to 10 different locations within city, locations beyond city limits would continue to be charged to customer

Bespoke Investment Privileges

Dedicated Private Banker

Maximize returns on your investments through in-depth market insights, tailored recommendations and curated financial solutions from our seasoned expert

Dedicated Private Banker

  • Pre-IPO investments
  • Offshore investments
  • Legacy and inheritance planning services

Full Suite Of Private Banking Options

  • Mutual funds, bonds and loan against securities
  • Immigration linked investing, private equity & real estate alternate investment funds (AIFs) and broking services
  • Access to IDFC FIRST Bank's goal based investing platform
FIRST Private Debit Card * LAUNCHING SOON

Enhanced Limits and Reward Points

Lifetime free debit card with increasedspending limits, enhanced ATM withdrawal limits and accelerated reward points

Lifestyle Benefits

Complimentary golf rounds and greenfee waivers

* You can continue using your existing debit card till we send you your new FIRST Private Debit Card

Ease your Business Travel

Complimentary domestic and international airport lounge access and discounts on flights, hotels and holiday packages

Value Added Services

Free Roadside Assistance services along with fuel surcharge waiver across all petrolpumps in India

Terms and conditions apply

HR & Payroll

Lifetime free

First
6 months free

First 3 months
free + 25% off

Lifetime free

20% off

ERP & Accounting

First 3 months
free + 25% off

25% off

Up to 50% off

Marketplaces & Platforms

  • Launch support for women entrepreneurs
  • Free imaging & product catalogue

ERP & Accounting

Free GST, ITR, TDS &
Regularity advisory

E-commerce Solutions

Up to 60% off on card rate

Co-Working Spaces

35% off all access pass+ 1 on 1 free on daily pass

20% off

For Hospitals

20% off

For Clubs

Silver plan @2.7 lacs

For Educational Institutions

Premium plan
@35/student

Free for 1 year

Office Work Collaboration

First 6 months free

Other Services

Up to 50% off

25% off

Up to 50% off

40% off

Merchant Solutions

1 year free

Lifetime Free

Legal Advisory

30% off

25% off

Taxation

25% off

Up to 50% off

OEM Providers

20% off

For Housing Societies

Per member charge @10/month + Setup Fee

20% off

Terms and conditions apply