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Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.
Here are the channels you can use to bank with us:
For a prompt response, you can raise request here
If you are raising a query for the first time, you can also reach out via our assisted channels:
In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :
Nodal Officer
Principal Nodal officer
If you are not a customer, or have an issue that is not related to any of our products or services, Click here
Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.
Some of the most common reasons for this can be that you have insufficient funds, have entered the wrong card PIN, exceeded your set monthly spending limit, or accidentally frozen your card.
Please check the 'Cards' section of the app to view PIN, unblock it when 3 incorrect PIN attempts have been made, and make sure your card has not been frozen, expired, or reported lost or stolen. Your lost or stolen card if found can be linked back to your IDFC FIRST BANK account in the app.
If your withdrawal was declined but your IDFC FIRST Bank account was debited for the transaction, please fill out our online chargeback form for our team to help. If the transaction is pending, please wait 7 days after the transaction before submitting the form. The money should be returned to your available balance after this period of time.
Looking for a Branch or ATM? Find the nearest branch or ATM as per your location
Get all your queries answered via self explanatory videos & FAQ’s on various topics
