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Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.
Here are the channels you can use to bank with us:
For a prompt response, you can raise request here
If you are raising a query for the first time, you can also reach out via our assisted channels:
In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :
Nodal Officer
Principal Nodal officer
If you are not a customer, or have an issue that is not related to any of our products or services, Click here
Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.
To transfer money to any bank account, tap on the 'Payments' tab, '+ Transfer', followed by 'Add beneficiary ' and then you will be asked to add the bank details of the recipient. Then you can simply enter the account information, amount, reference, and hit 'Send'.
You can also send upto Rs. 50000 to someone without adding him as a beneficiary Also you can use UPI instead of the regular net-banking to transfer funds upto 2lacs.
Send money now!
If your withdrawal was declined but your IDFC FIRST Bank account was debited for the transaction, please fill out our online chargeback form for our team to help. If the transaction is pending, please wait 7 days after the transaction before submitting the form. The money should be returned to your available balance after this period of time.
Looking for a Branch or ATM? Find the nearest branch or ATM as per your location
Get all your queries answered via self explanatory videos & FAQ’s on various topics
