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Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.
Here are the channels you can use to bank with us:
For a prompt response, you can raise request here
If you are raising a query for the first time, you can also reach out via our assisted channels:
In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :
Nodal Officer
Principal Nodal officer
If you are not a customer, or have an issue that is not related to any of our products or services, Click here
Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.
They run the “Shwetdhara Program for Small & Marginal Dairy Farmers”. This program is aimed at supporting small and marginal farmers to improve their income by enhancing productivity of milch animals, ensuring good cattle health and breed improvement. The beneficiaries under this program are small & marginal dairy farmers and first-generation rural women entrepreneurs. Our Bank supports Vrutti, a non- profit that provides technical assistance in enhancing livelihoods and productivity of dairy farmers in rural Karnataka & Madhya Pradesh. Your support will help improve livelihoods of small and marginal dairy farmers.
They run the “Ek Prayaas Program for Children with Disability”. This program is aimed at mentoring and incubating of rural non-profits who in turn work in the area of primary education and early intervention for children with autism and intellectual disabilities. Early Education for children with special needs, especially in rural areas is expensive and the program aims to bridge this gap for low-income households such as truck drivers, lift operators, road side eatery vendors, coolies, carpenters, etc. Our Bank supports Biswa Gauri Charitable Trust who provides training and mentorship to rural non-profits, in villages at rural Karnataka and West Bengal. Aadhar program also works with bringing together different stakeholders in the rural ecosystem such as children, parents, community, staff and government organizations to enable them to work together. Your support will help us provide early intervention for children with intellectual disability and global developmental delay in rural parts of India.
Tthey run the “Rural Vocational Training Program for Youth from vulnerable communities”. This program aims at supporting youth from low-income families in rural Maharashtra to secure a source of livelihood. The youth under this program belong to families with the backgrounds of – farmers, caretakers, drivers, grocery shop owners, street vendors etc. Our Bank supports non-profit, SAMPARC to run a well-established vocational training centre in Lonavala that caters to youth from villages in and around the area. Our vocational training centre provides courses for youth to work in trades such as - electricians, wiremen, fitters and welders. Post the training, the average apprenticeship stipend that a student earns is Rs. 14,000 a month, thereby improving their livelihood. Your support will help us train and place youth from low income communities.
IDFC FIRST Bank in partnership with Animedh Charitable Trust, supports a three-month vocational training program called ‘Saksham’ for women from low-income communities in Mumbai to empower them with tailoring skills that allows them to work from home or in a garment factory and earn a livelihood. Average increase in their income due to this: ₹ 48000.00 p.a.
IDFC FIRST Bank in partnership with Animedh Charitable Trust, supports a three-month vocational training program called ‘Saksham’ for women from low-income communities in Mumbai to empower them with tailoring skills that allows them to work from home or in a garment factory and earn a livelihood. Average increase in their income due to this: ₹ 48000.00 p.a.
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