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Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.
Here are the channels you can use to bank with us:
For a prompt response, you can raise request here
If you are raising a query for the first time, you can also reach out via our assisted channels:
In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :
Nodal Officer
Principal Nodal officer
If you are not a customer, or have an issue that is not related to any of our products or services, Click here
Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.
For the best ways to connect with us please select one of the options below
Registered Office
IDFC FIRST Bank Ltd
KRM Tower, 7th Floor, No.1, Harrington Road, Chetpet, Chennai - 600031, Tamil Nadu, India
Corporate Office
IDFC FIRST Bank Ltd
KRM Tower, 7th Floor, No.1, Harrington Road, Chetpet, Chennai - 600031, Tamil Nadu, India
We are committed to solving all your queries as quickly as possible. The only guiding principles we follow are fairness, transparency and the facts and merits of the case. We believe that you should always know the reasons behind any decisions taken on your case. If we have not explained this to your satisfaction, please feel free to raise the issue to:
Escalation Matrix
| Level 1 Escalation |
Customer Service Head Reach us at: head.customerservice@idfcfirstbank.com |
| Level 2 Escalation |
Regional Nodal Offices List of our regional nodal offices for reference |
| Level 3 Escalation |
The Principal Nodal Officer Ms.Tina Arora |
