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Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.
Here are the channels you can use to bank with us:
For a prompt response, you can raise request here
If you are raising a query for the first time, you can also reach out via our assisted channels:
In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :
Nodal Officer
Principal Nodal officer
If you are not a customer, or have an issue that is not related to any of our products or services, Click here
Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.
Login to your NetBanking and Click on Manage Profile.
Enter the new Mobile Number, your Debit Card number, ATM Pin and click on Confirm to receive the OTP.
Key in the OTP number for authentication.
That’s it! Your request to change the Mobile Number is accepted.
Note down the service request number to check the status of your request.
Click on manage profile
Click on Change to add the new number
Key in the New Mobile Number
Enter your Debit Card number and ATM pin
Insert the OTP received on registered mobile number
You request to change the number is submitted
If your withdrawal was declined but your IDFC FIRST Bank account was debited for the transaction, please fill out our online chargeback form for our team to help. If the transaction is pending, please wait 7 days after the transaction before submitting the form. The money should be returned to your available balance after this period of time.
Tell us what your concerns are and will help you raise a complaint for the same.
Drop in a line and lwt us know how you like us.
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Give us your feedback by rating the service from 1-5 stars
