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Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.
Here are the channels you can use to bank with us:
For a prompt response, you can raise request here
If you are raising a query for the first time, you can also reach out via our assisted channels:
In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :
Nodal Officer
Principal Nodal officer
If you are not a customer, or have an issue that is not related to any of our products or services, Click here
Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.
| Categories | Upto Rs. |
|---|---|
| Average Monthly Balance Requirement | Rs. 25,000 |
| Debit Card Type | Visa Signature |
| Non Maintenance Charges of AMB |
>= 20000 to < 25000 – Rs.50/- >= 15000 to < 20000 – Rs. 100/- >= 10000 to < 15000 – Rs. 150/- >= 5000 to < 10000 – Rs 200/- < 5000 – Rs 400/- |
| Categories | Upto Rs. | Remarks |
|---|---|---|
| EMI bounce charges | 500.00 | For each presentation dishonoured |
| Repayment instrument swap charges | 150.00 | For each presentation dishonoured |
| Copies of documents Charges | 2000.00 | Per request for copies |
| Duplicate list of documents | 500.00 | Per request of list of documents |
| Duplicate No Objection certificate/No Due Certificate | 100.00 | Request in addition to bank’s issued letter |
| Disbursement cheque cancellation | 500.00 per cancellation | On specific request and as per bank’s internal guidelines |
| Other Statutory / Mortgage creation charges e.g. Stamp duty, MOD, MOE, etc. | On actuals | As applicable for each state for creation of mortgage |
| MCLR to EBR type | 0.5% of loan amount | 0.5% or Rs. 20,000/- whichever is lower |
| Individuals | MSME borrowers | Others | |
|---|---|---|---|
| Floating rate loans | — | loans up to 50 lacs - Nil charges Subject to MSME Certificate / CA certificate |
4% of principal outstanding if <=24 EMIs are
cleared 3% of principal outstanding if >24 EMIs are cleared |
| Fixed Rate Loans | — | loans up to 50 lacs - Nil charges Subject to MSME Certificate / CA certificate |
5% of principal outstanding |
| Categories | Upto Rs. | Remarks |
|---|---|---|
| EMI bounce charges | 500.00 | For each presentation dishonoured |
| Repayment instrument swap charges | 150.00 | For each presentation dishonoured |
| Copies of documents Charges | 2000.00 | Per request for copies |
| Duplicate list of documents | 500.00 | Per request of list of documents |
| Duplicate No Objection certificate/No Due Certificate | 100.00 | Request in addition to bank’s issued letter |
| Disbursement cheque cancellation | 500.00 per cancellation | On specific request and as per bank’s internal guidelines |
| Other Statutory / Mortgage creation charges e.g. Stamp duty, MOD, MOE, etc. | On actuals | As applicable for each state for creation of mortgage |
| MCLR to EBR type | 0.5% of loan amount | 0.5% or Rs. 20,000/- whichever is lower |
*All fees/charges to be paid shall be exclusive of goods and services tax(GST), as may be applicable. The services accounting code would be provided by IDFC FIRST Bank and shall be binding on customer Debit Card.
Find out how much your home loan installment might be, using our EMI calculator.
