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Dear Customer,

Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.

Here are the channels you can use to bank with us:

Login to
Mobile App

Login to
Net Banking

Send us Hi on WhatsApp

For a prompt response, you can raise request here

If you are raising a query for the first time, you can also reach out via our assisted channels:

In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :

Nodal Officer

Principal Nodal officer

If you are not a customer, or have an issue that is not related to any of our products or services, Click here

Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.

Steps for Issuance of Forex Card

  • 1Walk-in to the branch
  • 2Fill in the Forex Prepaid Card application form
  • 3Submit required documents
  • 4In case of Insta card, card will be handed over right away & loading will happen within few hours
  • 5In case of personalised card, card will be dispatched to customer within 7 business working days
  • 6On receiving the card, customer can unblock it through mobile app & start using
  • 1Login to Self-Care Portal
  • 2Enter Mobile No. /Customer ID*
  • 3Enter Password & OTP to set the password. Re-enter password /OTP to login
  • 4Click on ‘Activate Card’ to activate one of your Card
  • 5Click on ‘Manual Pin Set/Reset’
  • 6Select ‘Preferences’ to select channel preferences
  • 7Click “Modify daily Txn Limit” to set limits
* Customer id here means entire of “Customer ID_Account Number”. Eg: 1001234567_12345678901