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Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.
Here are the channels you can use to bank with us:
For a prompt response, you can raise request here
If you are raising a query for the first time, you can also reach out via our assisted channels:
In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :
Nodal Officer
Principal Nodal officer
If you are not a customer, or have an issue that is not related to any of our products or services, Click here
Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.
We’re sorry to hear that you were having issues regarding your account.
Your complaint has been submitted and will be resolved within the next 5 days.
Current complaint status:
If you have any queries regarding the status, you can request for a call back.
Incase your issue is not resolved in the given time or to your satisfaction you
can report
your matter to the Head of Customer Service by clicking Escalate
Why go through all the hassle? Instantly order your checkbook from our mobile application.
Looking for a Branch or ATM? Find the nearest branch or ATM as per your location
Get all your queries answered via self explanatory videos & FAQ’s on various topics
