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BTM Customer Survey

We are reaching out to you as a user having active credentials for IDFC FIRST Bank’s -Business Transaction Monitoring platform (BTM). Your feedback is extremely valuable in helping us understand how well BTM is meeting your needs and where we can make improvements.

Read more

This short survey (approx. 3–4 minutes) aims to gather your views on:

How useful BTM is for your transaction monitoring

Ease of navigation and clarity of information

Value of analytics and dashboards

Any gaps or challenges you may have experienced.

Your responses will help us enhance the platform to serve you better. All feedback will be kept confidential and usedonly for improving the BTM experience.

Thank you for your time and continued support. Read less

Survey Questions (10)

Section A: Navigation & Information

1. Does BTM provide all the details you require to monitor transactions (single and bulk)?

2. How easy is it to navigate BTM and understand transaction-related information, including statuses and transaction stages?

3.Have you been able to identify and resolve transaction drops/failures using BTM?

Section B: Analytics & Insights

4.To what extent do the dashboards and reports fulfil your business needs?

5.Which analytics feature do you find most valuable?

6.Has BTM reduced your dependency on bank teams for transaction status updates?

Section C: Overall Experience & Gaps

7.Overall, how useful do you find BTM for your transaction monitoring needs?

8.Do you use any other platform/method for monitoring and analysing transactions, If yes, please confirm who has provided the tool

9.Which of the following features would you like added to the BTM platform? (Select all that apply)

10.Would you like a PSM/RM to reach out and guide you through the BTM platform?

THANK YOU USER!

Your survey form is being submitted with 8 response.

Survey Questions (1/10)

Section A: Navigation & Information

1. Does BTM provide all the details you require to monitor transactions (single and bulk)?

Survey Questions (2/10)

Section A: Navigation & Information

2. How easy is it to navigate BTM and understand transaction-related information, including statuses and transaction stages?

Survey Questions (3/10)

Section A: Navigation & Information

3.Have you been able to identify and resolve transaction drops/failures using BTM?

Survey Questions (4/10)

Section B: Analytics & Insights

4.To what extent do the dashboards and reports fulfil your business needs?

Survey Questions (5/10)

Section B: Analytics & Insights

5.Which analytics feature do you find most valuable?

Survey Questions (6/10)

Section B: Analytics & Insights

6.Has BTM reduced your dependency on bank teams for transaction status updates?

Survey Questions (7/10)

Section C: Overall Experience & Gaps

7.Overall, how useful do you find BTM for your transaction monitoring needs?

Survey Questions (8/10)

Section C: Overall Experience & Gaps

8.Do you use any other platform/method for monitoring and analysing transactions, If yes, please confirm who has provided the tool

Survey Questions (9/10)

Section C: Overall Experience & Gaps

9.Which of the following features would you like added to the BTM platform? (Select all that apply)

Survey Questions (10/10)

Section C: Overall Experience & Gaps

10.Would you like a PSM/RM to reach out and guide you through the BTM platform?

THANK YOU USER!

Your survey form is being submitted with 8 response.

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