Section A: Navigation & Information

1. Does BTM provide all the details you require to monitor transactions (single and bulk)?

2. How easy is it to navigate BTM and understand transaction-related information, including statuses and transaction stages?

3.Have you been able to identify and resolve transaction drops/failures using BTM?

Section B: Analytics & Insights

4.To what extent do the dashboards and reports fulfil your business needs?

5.Which analytics feature do you find most valuable?

6.Has BTM reduced your dependency on bank teams for transaction status updates?

Section C: Overall Experience & Gaps

7.Overall, how useful do you find BTM for your transaction monitoring needs?

8.Do you use any other platform/method for monitoring and analysing transactions, If yes, please confirm who has provided the tool

9.Which of the following features would you like added to the BTM platform? (Select all that apply)

10.Would you like a PSM/RM to reach out and guide you through the BTM platform?