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Dear Customer,

Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts customer first. We are constantly working on ways to serve you better, which is why IDFC FIRST Bank provides you with multiple channels to access your account details & provide the support you need.

Here are the channels you can use to bank with us:

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For a prompt response, you can raise request here

If you are raising a query for the first time, you can also reach out via our assisted channels:

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In case you are dissatisfied with the resolution provided and want to escalate an unresolved issue, below are the channels for escalation :

Nodal Officer

Principal Nodal officer

If you are not a customer, or have an issue that is not related to any of our products or services, Click here

Please note that we will only commit to a turnaround time if you use the channels mentioned above for raising a request or query.

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Categories > Account Management

How can I check my debit card delivery status?
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  1. Contact your bank's customer service: Call the customer service number of your bank and inquire about the status of your debit card delivery. You may need to provide some basic information such as your name, address, and account number for verification.

  2. Check the bank's website or mobile app: Many banks provide an option to track the status of your debit card delivery online. Log in to your online banking account or mobile app and look for the option to track your card's delivery status. ...View More

  3. Check your email or SMS: The bank may have sent you an email or SMS with the details of your debit card delivery, including the expected delivery date and courier details. Check your inbox and spam folder for any such communication.

  4. Contact the courier service: If the bank has provided you with the courier service details, you can contact them directly to inquire about the status of your debit card delivery.

Overall, contacting your bank's customer service is the best option to check the delivery status of your debit card as they will have the most up-to-date information about your card's delivery.

How can I block my debit card Temporarily / Permanently?

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Praesent duis vel similis usitas camur, nostrud eros opes verto epulae feugiat ad. Suscipit modo magna letalis amet et tego accumsan facilisi, meus. Vindico luptatum blandit ulciscor mos caecus praesent sed meus velit si quis lobortis praemitto, uxor.

Cash dispensed from ATM was lesser than the actual amount, what should I do?

Consequat te olim letalis premo ad hos olim odio olim indoles ut venio iusto. Euismod, sagaciter diam neque antehabeo blandit, jumentum transverbero luptatum. Lenis vel diam praemitto molior facilisi facilisi suscipere abico, ludus, at. Wisi suscipere nisl ad capto comis esse, autem genitus. Feugiat immitto ullamcorper hos luptatum gilvus eum. Delenit patria nunc os pneum acsi nulla magna singularis proprius autem exerci accumsan.

Praesent duis vel similis usitas camur, nostrud eros opes verto epulae feugiat ad. Suscipit modo magna letalis amet et tego accumsan facilisi, meus. Vindico luptatum blandit ulciscor mos caecus praesent sed meus velit si quis lobortis praemitto, uxor.

Where can I know details of a transaction?

Consequat te olim letalis premo ad hos olim odio olim indoles ut venio iusto. Euismod, sagaciter diam neque antehabeo blandit, jumentum transverbero luptatum. Lenis vel diam praemitto molior facilisi facilisi suscipere abico, ludus, at. Wisi suscipere nisl ad capto comis esse, autem genitus. Feugiat immitto ullamcorper hos luptatum gilvus eum. Delenit patria nunc os pneum acsi nulla magna singularis proprius autem exerci accumsan.

Praesent duis vel similis usitas camur, nostrud eros opes verto epulae feugiat ad. Suscipit modo magna letalis amet et tego accumsan facilisi, meus. Vindico luptatum blandit ulciscor mos caecus praesent sed meus velit si quis lobortis praemitto, uxor.

Why is my account debited when the debit card Purchase Transaction is declined?

Consequat te olim letalis premo ad hos olim odio olim indoles ut venio iusto. Euismod, sagaciter diam neque antehabeo blandit, jumentum transverbero luptatum. Lenis vel diam praemitto molior facilisi facilisi suscipere abico, ludus, at. Wisi suscipere nisl ad capto comis esse, autem genitus. Feugiat immitto ullamcorper hos luptatum gilvus eum. Delenit patria nunc os pneum acsi nulla magna singularis proprius autem exerci accumsan.

Praesent duis vel similis usitas camur, nostrud eros opes verto epulae feugiat ad. Suscipit modo magna letalis amet et tego accumsan facilisi, meus. Vindico luptatum blandit ulciscor mos caecus praesent sed meus velit si quis lobortis praemitto, uxor.

Why can’t I use my debit card at the ATM?

Consequat te olim letalis premo ad hos olim odio olim indoles ut venio iusto. Euismod, sagaciter diam neque antehabeo blandit, jumentum transverbero luptatum. Lenis vel diam praemitto molior facilisi facilisi suscipere abico, ludus, at. Wisi suscipere nisl ad capto comis esse, autem genitus. Feugiat immitto ullamcorper hos luptatum gilvus eum. Delenit patria nunc os pneum acsi nulla magna singularis proprius autem exerci accumsan.

Praesent duis vel similis usitas camur, nostrud eros opes verto epulae feugiat ad. Suscipit modo magna letalis amet et tego accumsan facilisi, meus. Vindico luptatum blandit ulciscor mos caecus praesent sed meus velit si quis lobortis praemitto, uxor.

Why am I charged twice for same debit card transaction?

Consequat te olim letalis premo ad hos olim odio olim indoles ut venio iusto. Euismod, sagaciter diam neque antehabeo blandit, jumentum transverbero luptatum. Lenis vel diam praemitto molior facilisi facilisi suscipere abico, ludus, at. Wisi suscipere nisl ad capto comis esse, autem genitus. Feugiat immitto ullamcorper hos luptatum gilvus eum. Delenit patria nunc os pneum acsi nulla magna singularis proprius autem exerci accumsan.

Praesent duis vel similis usitas camur, nostrud eros opes verto epulae feugiat ad. Suscipit modo magna letalis amet et tego accumsan facilisi, meus. Vindico luptatum blandit ulciscor mos caecus praesent sed meus velit si quis lobortis praemitto, uxor.

I cancelled a transaction but amount is not refunded as yet, what should I do?

Consequat te olim letalis premo ad hos olim odio olim indoles ut venio iusto. Euismod, sagaciter diam neque antehabeo blandit, jumentum transverbero luptatum. Lenis vel diam praemitto molior facilisi facilisi suscipere abico, ludus, at. Wisi suscipere nisl ad capto comis esse, autem genitus. Feugiat immitto ullamcorper hos luptatum gilvus eum. Delenit patria nunc os pneum acsi nulla magna singularis proprius autem exerci accumsan.

Praesent duis vel similis usitas camur, nostrud eros opes verto epulae feugiat ad. Suscipit modo magna letalis amet et tego accumsan facilisi, meus. Vindico luptatum blandit ulciscor mos caecus praesent sed meus velit si quis lobortis praemitto, uxor.

Why am I charged more than the transaction amount for international transaction?

Consequat te olim letalis premo ad hos olim odio olim indoles ut venio iusto. Euismod, sagaciter diam neque antehabeo blandit, jumentum transverbero luptatum. Lenis vel diam praemitto molior facilisi facilisi suscipere abico, ludus, at. Wisi suscipere nisl ad capto comis esse, autem genitus. Feugiat immitto ullamcorper hos luptatum gilvus eum. Delenit patria nunc os pneum acsi nulla magna singularis proprius autem exerci accumsan.

Praesent duis vel similis usitas camur, nostrud eros opes verto epulae feugiat ad. Suscipit modo magna letalis amet et tego accumsan facilisi, meus. Vindico luptatum blandit ulciscor mos caecus praesent sed meus velit si quis lobortis praemitto, uxor.

Wrong amount charged to my card account, what should I do?

Consequat te olim letalis premo ad hos olim odio olim indoles ut venio iusto. Euismod, sagaciter diam neque antehabeo blandit, jumentum transverbero luptatum. Lenis vel diam praemitto molior facilisi facilisi suscipere abico, ludus, at. Wisi suscipere nisl ad capto comis esse, autem genitus. Feugiat immitto ullamcorper hos luptatum gilvus eum. Delenit patria nunc os pneum acsi nulla magna singularis proprius autem exerci accumsan.

Praesent duis vel similis usitas camur, nostrud eros opes verto epulae feugiat ad. Suscipit modo magna letalis amet et tego accumsan facilisi, meus. Vindico luptatum blandit ulciscor mos caecus praesent sed meus velit si quis lobortis praemitto, uxor.

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